Who this notice covers
This notice describes how HouseWelly, a platform operated by WellyVentures Ltd, registered in England and Wales with company number 17427365, handles information when you use housewelly.com. Our registered office is 15 Aylesford Street, London, SW1V 3RY. Contact us through our contact form with privacy questions or requests.
Information you provide
We store account details such as your chosen name, email and a protected password hash. We also store listings, property addresses and photos, availability, saved places, stay requests, booking records, private messages, reports and reviews you submit. Verification and password recovery use time limited tokens.
How it is used
We use this information to provide accounts, search and listings, manage requests and availability, deliver service emails, moderate content, support users and prevent misuse. Where payments are enabled, payment identifiers and status are stored to manage checkout, confirmations and refunds. We do not store full payment card details.
Why we can process this information
We rely on the steps needed to enter into and perform our contract with you for accounts, listings and stay requests. We rely on legitimate interests to keep the service secure, prevent misuse and provide proportionate support. We also process information to meet legal obligations where applicable. Where processing relies on consent, you can withdraw that consent without affecting the lawfulness of earlier processing.
What other people can see
Approved listings display the host’s chosen public name, listing details, photos and an approximate map location. The full property address is restricted until a paid booking is confirmed. Messages and booking details are restricted to the relevant guest, host and authorised administrators where needed for support and moderation. Never include private information in your public listing description or photos.
Service providers
The website and application data are hosted on Hetzner infrastructure. Mapbox provides map imagery and destination search; loading a map shares network information such as an IP address with Mapbox. The email provider receives the address and content needed to deliver service messages. When payments are enabled, Stripe processes payment and host onboarding information under its own privacy terms.
Some service providers may process information outside the UK. Contact us through our contact form for details of the relevant international transfers and safeguards.
Cookies and device information
An essential session cookie keeps you signed in and protects form submissions. The website may retain small interface preferences on your device. We do not add advertising trackers. Security and service logs may record requests, errors and network information needed to operate the platform.
Retention and your choices
We retain information while it is needed to provide the service, handle disputes, prevent fraud or meet applicable obligations. You can request access, correction, deletion, restriction of processing and portability where these rights apply. You also have the right to object to processing based on legitimate interests. Use our contact form to exercise your rights. Some transaction and safety records may need to be retained even after an account closes. We will explain any relevant limit when responding.
You can also complain to the Information Commissioner’s Office. Visit the ICO complaints page. We welcome the opportunity to address your concern first, but you do not have to contact us before raising a complaint.
Keeping things secure
Access controls, protected passwords, encrypted network connections and limited staff access help protect information. No service can promise absolute security. Use a unique password and tell us promptly if you suspect someone has accessed your account.
Updates
We may update this notice as the service develops. Material changes will be explained through the website or account communications where appropriate.