A shared understanding
These terms apply to housewelly.com and its account, listing and stay request services. HouseWelly is operated by WellyVentures Ltd, registered in England and Wales with company number 17427365. Our registered office is 15 Aylesford Street, London, SW1V 3RY. Questions can be sent through our contact form.
Our role
We provide tools for hosts and guests to find one another, exchange requests and communicate. The host is responsible for the accommodation, its accuracy, safety, permissions and performance. Listing review is moderation of submitted information, not a property inspection or an insurance guarantee. We do not promise income, bookings or the quality of a stay.
Accounts and eligibility
You must be at least 18 and provide accurate information. Keep your login secure and use only an account you are authorised to access. Verify your email before sending requests or submitting listings. Do not misuse messaging, impersonate someone or upload unlawful, misleading or infringing content.
Listings and availability
Hosts must have authority to offer the property, meet relevant local requirements, arrange suitable insurance and taxes, and keep descriptions, prices and availability accurate. Do not publish exact address or personal contact information in public descriptions. Editorial inspiration previews are not inventory and cannot be requested or booked.
Requests and confirmation
A submitted request is not a confirmed booking. Hosts may accept or decline. An accepted request holds dates according to the information shown in the account. Where checkout is enabled, the guest must pay before the hold expires. Confirmation requires verified successful payment, not simply returning from a checkout page. Do not pay or request payment outside the platform.
Prices and fees
The request records the nightly price, number of nights, cleaning fee and complete stay total. HouseWelly charges no platform booking commission. Payment terms and any applicable charges must be disclosed before payment. Hosts are responsible for tax treatment and any separate obligations connected with their hosting activity.
Cancellation
Pending, accepted and unpaid requests may be cancelled through their request page. For paid bookings, the cancellation policy recorded when the request was made determines eligibility. The interface shows when a refund is being processed; it is not complete until the payment provider confirms it.
Flexible: a guest cancellation at least 24 hours before the check in date is eligible for a full refund of the stay total. Later guest cancellations are not automatically refundable.
Moderate: a guest cancellation at least five days before the check in date is eligible for a full refund of the stay total. Later guest cancellations are not automatically refundable.
Cancellation deadlines are calculated against 3pm UK time on the check in date. Host cancellations and bookings that cannot be honoured after a delayed payment are eligible for a full refund. Applicable consumer rights remain unaffected. Contact support about exceptional circumstances or a dispute.
Reviews, reports and conduct
Reviews must describe a genuine completed stay. Do not include private information or content you do not have the right to publish. We can investigate reports, remove content, restrict accounts or unpublish listings when needed to protect users or enforce these terms.
Problems and limitations
Tell the host promptly about a problem and keep a record in the booking conversation. Contact us if you need help with the platform or a payment issue. We are not an emergency service. Nothing in these terms excludes liability or rights that cannot lawfully be excluded.
Changes and contact
We may update the service and terms as it develops. Existing confirmed booking terms remain subject to the agreement recorded for that booking, unless a lawful change is necessary. Contact us through our contact form if you need a copy or clarification.